Privacy Policy
Last updated: October 26, 2026
RivalGrid is an evidence-first competitor-intelligence service. This notice describes how data is handled during the current testing period.
Information RivalGrid handles
RivalGrid handles account and business-profile information supplied by its customers, sources they choose to monitor, and evidence collected from public business websites and authorized third-party APIs.
When a customer connects Meta services, RivalGrid may receive identifiers and content for Facebook Pages or Instagram professional accounts that the customer is permitted to access. RivalGrid does not ask customers to provide their Facebook password, two-factor code, App Secret, or access token through the browser interface.
How information is used
Information is used to collect authorized public business signals, identify changes, create evidence-backed reports, operate and secure the service, and respond to support or deletion requests. When explanation features are enabled, selected evidence and usefulness votes may inform AI-generated explanations and recommendations. Votes help tailor future explanations; they do not automatically retrain a model or change the underlying evidence. RivalGrid does not sell personal information.
Storage, sharing, and retention
RivalGrid limits access to customer data using authenticated, owner-scoped controls. Service providers may process data only where needed to operate features selected by the customer. During testing, collected evidence is retained for up to 90 days from collection. Signals and reports expire within 90 days of creation, or sooner when their underlying evidence expires. Expired records are hidden from the app; a daily cleanup automatically removes them and their stored images and PDFs, retrying failed file deletions. Disabling a source stops future collection but does not extend this period. Customers can request deletion sooner. Copies already downloaded or received by email are outside RivalGrid’s control. Financial and security records are handled separately. Backup erasure timing and the separate financial/security retention periods still need confirmation before general availability. Stricter source-provider requirements may require earlier removal.
Your choices
Customers may disconnect a source, stop future collection, or request deletion. See the Data Deletion Instructions.
Contact
Privacy, support, and deletion requests may be sent to rivalgridapp@gmail.com.